Reporting to Trading Standards

Posted by Julia Roxan on 30 May 2017

“I bought a handbag for £100 thinking it was a top designer brand but it has turned out to be a fake. How do I report the shop to Trading Standards?”

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Universal Credit - claim delays

Posted by Julia Roxan on 30 May 2017

“I am about to apply for Universal Credit for the first time, but have been told that there is a six week wait before the first payment. I’m worried that I won’t be able to pay my bills. Is the wait right, and is there anything I can do?”

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Builder's costs

Posted by Julia Roxan on 9 May 2017

“I've hired a builder for a loft conversion but he’s now asking for more money to finish the job, despite agreeing a price in an email. What should I do?”

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Sick Pay

Posted by Julia Roxan on 9 May 2017

“I took 7 days off work for flu and my employer won’t give me sick pay. I usually work 21 hours in a warehouse but I’m on a flexible contract so my shifts moved round. I called in sick and they took me off the rota for a couple of weeks, and are saying that I won’t be paid. Is this right?”

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Exiting mobile phone contract

Posted by Julia Roxan on 4 April 2017

“I recently signed a two year phone contract with a new network provider but the reception in my home is terrible. Is there any way I can get out of the contract, or have I just got to stick with it?”

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Just made redundant and avoiding debt

Posted by Julia Roxan on 31 January 2017

"I was made redundant last month and I've already started to fall behind on my bills. I'm looking for work, but is there anything else I can do so I don't end up in debt?"

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Scam jobs - training costs

Posted by Julia Roxan on 31 January 2017

I’ve applied for a job at an accountancy firm, but they’ve emailed to say that I would need to take a three month training course which costs £4,000 first. I’m keen on the job, but should I pay for the training?

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Working but on low income benefits

Posted by Julia Roxan on 31 January 2017

I am working but on minimum wage and am struggling to pay all my bills. Is there any help for someone in my situation?

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Starting work after a long period of unemployment

Posted by Julia Roxan on 31 January 2017

I have been unemployed on benefits for nearly a year and now have a job offer but I am worried about how I am going to cope for the first month until I receive my first wage packet. Is there any help?

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Child Maintenance

Posted by Julia Roxan on 10 January 2017

My partner and I are splitting up and we have two children still at school.  I am worried how I am going to pay for all their costs. What are the rules for child maintenance?

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