Delivery problems

Posted by Julia Roxan on 10 January 2017

"I've ordered a vase online but it's arrived broken. Is there anything I can do to get my money back?"

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Safe Christmas Shopping

Posted by Julia Roxan on 16 December 2016

Doing your last minute Christmas shopping? Shop safely with peace of mind

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Buying electrical goods

Posted by Julia Roxan on 29 November 2016

I bought an electric kettle from a local shop about 6 months ago and it has packed up.  Can I get a refund for this? I don’t want a replacement as I wouldn’t trust the same model again.

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Winter heating help

Posted by Julia Roxan on 11 November 2016

Now the cold weather has arrived, I am worried about my heating bills. Is there any help for people with not much money?

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Landlord good practice

Posted by Julia Roxan on 11 November 2016

I’m thinking of letting out a property I own and have just done up. As a landlord what do I need to know?

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Housing Disrepair

Posted by Julia Roxan on 11 November 2016

I have a problem with rising damp in my flat, but I’m worried that if I complain my landlord will evict me. What should I do?

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Wills part 2. How to make a will

Posted by Julia Roxan on 7 November 2016

I haven’t made a will - do I need a solicitor?

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Wills Part 1. What if I don't have one?

Posted by Julia Roxan on 7 November 2016

I haven’t made a will – someone told me that this doesn’t matter as everything will go to my partner anyway. Is this right?

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Hotel not as expected

Posted by Julia Roxan on 11 October 2016

I’ve just come back from a package holiday where our hotel was miles away from where we booked. We couldn’t contact anyone to change hotels, and had to pay to travel back and forwards to the destination we’d booked. Can I claim compensation?

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Statutory Wage Rights - National Minimum & National Living Wage

Posted by on 13 September 2016

I work full time on basic pay but in April this year my employer reduced my hours but increased the hourly rate so I am still earning the same amount. Can they do this?

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