"I've ordered a vase online but it's arrived broken. Is there anything I can do to get my money back?"
Doing your last minute Christmas shopping? Shop safely with peace of mind
I bought an electric kettle from a local shop about 6 months ago and it has packed up. Can I get a refund for this? I don’t want a replacement as I wouldn’t trust the same model again.
Now the cold weather has arrived, I am worried about my heating bills. Is there any help for people with not much money?
I’m thinking of letting out a property I own and have just done up. As a landlord what do I need to know?
I have a problem with rising damp in my flat, but I’m worried that if I complain my landlord will evict me. What should I do?
I haven’t made a will – someone told me that this doesn’t matter as everything will go to my partner anyway. Is this right?
I’ve just come back from a package holiday where our hotel was miles away from where we booked. We couldn’t contact anyone to change hotels, and had to pay to travel back and forwards to the destination we’d booked. Can I claim compensation?
I work full time on basic pay but in April this year my employer reduced my hours but increased the hourly rate so I am still earning the same amount. Can they do this?