Posted by Cara Thurston on 3 December 2018

I bought a pair of trainers from a private seller on an online marketplace. The advert said they were Asics but when they arrived the branding said Basics. They are clearly not what was advertised, are terrible quality and not fit for purpose. Do I have any rights? What can I do?

 

If you’re shopping online from an individual seller, the principle of “buyer beware” applies - which means you are purchasing subject to all defects, and the seller does not have to declare problems. 

 

However, the seller must not misrepresent the goods, for example, by claiming they’re a certain popular brand when they are not.

 

Because your trainers are not as described in the advert, you may have grounds to ask for your money back.

 

First, try to fix the issue by contacting the seller to explain the problem, let them know your rights and that you would like your money back.

 

Should this get you nowhere, check to see if the online marketplace has its own protection and disputes resolution system.

 

Finally, if neither of these work for you, consider making a claim to the court, known as a small claim. There is guidance on how to do this on the Citizens Advice website at www.citizensadvice.org.uk.