Posted by Cara Thurston on 14 September 2018

Trading Standards

I bought a used car from a local garage but within a week the brakes had failed. I am very upset as it was dangerous to drive, so I want to report them to Trading Standards. How do I do this?

 

If you think a company has broken the law or acted unfairly, you might be able to report them to Trading Standards.

You should report a company to Trading Standards if, for example:

  • they misled you into buying their products or services
  • they sold you unsafe or dangerous items
  • they didn’t carry out the work properly, for example, their work left your home in a dangerous state
  • they sold you fake or counterfeit items
  • they pressured you to buy something you didn’t want to buy
  • they sold you a car that wasn't 'roadworthy' (it would cause danger if it was on the road)

To report a trader to Trading Standards call the Citizens Advice consumer helpline on 03454 04 05 06 (Textphone: 18001 03454 04 05 06) and tell them you want to report a trader to Trading Standards. The consumer helpline will assess your problem and pass it on to Trading Standards if it's appropriate. 

An adviser will answer your call as soon as possible, usually within a few minutes. Once you're speaking to an adviser your call should take an average of 8 to 10 minutes.

Be prepared to tell the adviser details of the problem and the company’s name and address.

You can also use an online form at www.citizensadvice.org.uk/consumer or write to the consumer helpline - make sure you mention that you want to report a trader to Trading Standards. 

Trading Standards will then decide whether to investigate your problem. If they do, they might contact you for more information and evidence. Depending on what they find out, they might take action to stop the trader from acting unfairly. For example, they might educate the trader about the law or take legal action against them to stop them from trading completely.

Even if Trading Standards don’t contact you, they might use your evidence to take action in the future.

For further help understanding your options visit www.citizensadvice.org.uk or, if you need more advice, contact the Citizens Advice Forest of Dean on 01594 823937; visit our website www.forestofdeancab.co.uk, or find us on Facebook or twitter.

Please note there are drop-in services at: our Cinderford office on Monday and Wednesday mornings from 10am to 12.30pm; at our Coleford office on Monday afternoons 1.30pm to 4pm; in Newent Library Thursday mornings 10am – 12.30pm; and in Lydney Library every Thursday afternoon from 2pm to 4pm. Note that the Coleford office is now located in the Main Place (Coleford Library building).

Citizens Advice is a charity which offers free, confidential and independent advice. Each area has its own Citizens Advice charity, and is dependent on volunteers and local funding. We are always looking for new volunteers, trustees and financial support.

Copyright Citizens Advice 2018