Posted by Cara Thurston on 28 August 2018

Underpaid National Living Wage

I am over 25 and entitled to the National Living Wage, but I suspect I am being underpaid. How can I find out if I’m being paid the right amount, and claim what I am owed from my employer?

 

If you think you’ve been underpaid, you should act quickly, as it’s harder to get your money back three months after the problem arose.

 

Check your payslip to see if there’s been some mistake.You will be able to see the number of hours you’ve worked, the rate you’ve been paid at and if there have been any deductions.

 

Ask your employer to explain anything you don’t understand on your payslip, and tell them why you think you have been underpaid. If there was a genuine mistake, ask your employer to pay you straight away. You shouldn’t have to wait until the next payday.

 

If your employer refuses to pay back your wages you can formally raise a grievance, either by writing a letter to your employer or following your company’s grievance procedure. Explain that you haven’t been paid enough and you want them to pay the difference.

 

If this still doesn’t work, you can take your employer to a tribunal. Contact the Advisory, Conciliation and Arbitration Service (Acas), who will see if your employer will agree to a conciliation process, rather than go to court. Otherwise you can take your employer to a tribunal. Think carefully before starting a tribunal claim as it can be expensive and stressful.

 

For further help understanding your options visit www.citizensadvice.org.uk or, if you need more advice, contact the Citizens Advice Forest of Dean on 0300 330 9006; visit our website www.forestofdeancab.co.uk, or find us on Facebook or twitter.

Please note there are drop-in services at: our Cinderford office on Monday and Wednesday mornings from 10am to 12.30pm; at our Coleford office on Monday afternoons 1.30pm to 4pm; in Newent Library Thursday mornings 10am – 12.30pm; and in Lydney Library every Thursday afternoon from 2pm to 4pm. Note that the Coleford office is now located in the Main Place (Coleford Library building).

Citizens Advice is a charity which offers free, confidential and independent advice. Each area has its own Citizens Advice charity, and is dependent on volunteers and local funding. We are always looking for new volunteers, trustees and financial support.

Copyright Citizens Advice 2018